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Post by IFOne on Sat 11 Aug 2018, 8:28 am

Hi, any techno wiz out there? I am not savvy at all. My problem is I have used tengraph on my iPad with no problems at all, however I haven’t usd it for a few months and when I try now it goes to Citrix then a message comes up saying unable to launch app then more information says permanent error.and I can’t get any further.
I phoned the dmp help line but they were unable to help. I have switched the iPad off and on but to no avail. Am I doing something wrong?
Thanks in advance.
Ian

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Post by Pebbles on Sat 11 Aug 2018, 12:18 pm

Hi Ian
I am far from a techno wiz and I too had the same problem.

Have a look at this site and it will explain the problem and how to fix it http://www.dmp.wa.gov.au/Documents/Minerals/TENGRAPH_Troubleshooting.pdf
At first it may look a little a little daunting, but it is pretty simple to do.

The process described at Step 3 varies a little for Windows 10 (that I use) and a page will come up headed Default Apps.

• At the bottom of this page in blue print is the option “Choose default app by file type”
• Click on this and in the name column on the left select .ica.
• In the Default app column, select “Citrix Connection Manager”

Restart your computer.

Hopefully this will solve your problem.

Col

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Post by IFOne on Sat 11 Aug 2018, 12:53 pm

Hi Col, thanks for that but mine is an iPad and uses different system

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Post by hoolahoopa on Sat 11 Aug 2018, 8:59 pm

Uninstall the program and then reinstall it. This generally works for me with similar issues.

hoolahoopa


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Post by IFOne on Sun 12 Aug 2018, 7:59 am

Thanks but iPad won’t let me uninstall just delete which I did but still no go.

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Post by Nanjim on Sun 12 Aug 2018, 10:20 am

IFOne,

Just read this thread and thought I will log onto Tengraph.... no go
Deleted Citrix tried again still no go ....
Upon further investigation I have found that IPad 1 & IPad 2 are no longer supported only IPad Pro....
This is from Citrix web site......

Which means either get a new IPad Pro or an Android tablet ....bugger hip pocket gets hit again.....

Cheers Nanjim
Jim

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Post by IFOne on Sun 12 Aug 2018, 12:30 pm

Thanks Nanjim, I think I crashed Citrix while trying all options. Will probably go for Android.There is a 7 inch lenover for $98 so might have a look at that.

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Post by IFOne on Fri 12 Oct 2018, 4:11 pm

Went for Lenovo 7 but now dmp tells me it won’t work on that, will only work on windows 10 and the Lenovo uses android nougat so still no go.

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Post by Nanjim on Sun 14 Oct 2018, 7:36 pm

Bugger there go my plans......

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Post by Bignuggs on Sun 14 Oct 2018, 9:31 pm

I use a Samsung galaxy tab pro S with windows 10 and I can only get tengraph to work with IE11
it won't work with Chrome or the new Microsoft Edge.
Can't help ya with Ipad's, you might need to change again.

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Post by Nightjar on Tue 16 Oct 2018, 8:08 am

Have been using this laptop set up for years now, the photos may already be on here.
Have to master the new DMP technology before 2019.

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